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Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
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Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex assignments and ability to provide over the phone troubleshooting. The IT Hardware Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.
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Experience with Microsoft Service Manager ticketing system. Provide Tier II/III service support to customers in person and over the phone with minimal to no direct oversight. Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
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Design solutions to remove any associated software or packaged applications from the Enterprise Service Desk (ESD) system and any associated objects from AD for applications removed from the Navy/Marine Corps Management Domain.
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Demonstrated experience with enterprise service desk technology solutions (e.g., ServiceNow) to inform design, process & user experience, configuration, and ongoing enhancements. Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships.
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Provide network engineering support for the DevOps, DBA, Systems, Security and Service Desk Teams · Manage and expand coverage of network monitoring tools such as Solarwinds, Logic Monitor, PRTG, Nagios, etc · Improves the consistency of the environment using scripting (Python, PowerShell), Terraform, Puppet, Ansible, etc.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Transform technology into opportunity as a F-35 Power BI/ Power Platform Administrator , with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. Serve as the primary responder to Power Platform, Power BI, and Power Apps customer Helix incident tickets.
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Knowledge of Atlassian software such as JIRA, JIRA Service Desk, and Confluence. Under this multi-Task Order 10-year contract, we support DOMEX Data Discovery Platform (D3P) Modernization program as well as NMEC’s mission to centralize and standardize Tasking, Collection, Processing, Exploitation and Dissemination (TCPED) of Open Source Intelligence (OSINT) across the DoD and IC enterprise.
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In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
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Delivering customer service through an enterprise IT service desk; contracted business service desks and on-site deskside services, the service delivery manager owns the policies, processes and customer/service owner relationships needed to provide consistent, efficient and effective services.
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The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services.
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Oversight of the day-to-day operations of an enterprise Service Desk Team supporting notable Federal Government customer. Certified as a Service Desk Manager or Service Desk Director, e.g., HDI Support Center Manager, HDI Support Center Director preferred.
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Primarily responsible managing the collection and evaluation of service desk delivery metrics, and using these to provide meaningful changes to scheduling, monitoring/QA, mentoring, evaluating, and otherwise enhancing the performance of a remote workforce.
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Our services include digital media and strategic communication support, program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
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Provide customer-focused service and technical leadership for Service Desk support staff who provide T1 and T2 Remote and escalation to Deskside teams for resolution of standard and non-standard computers, tablets, smartphones, software, peripherals, printers, and network connectivity problems.
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service desk enterprise jobs in Washington, DC
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