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Ensure customers are receiving value from the service through product adoption and overall customer satisfaction. About the Role Each and every day the Customer Success team works to ensure that our clients are maximizing the value they are receiving from Loop. You will handle client onboarding, training, provide client support via email, phone and in person meetings, and be responsible for renewals.
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Serving as key client relationship manager for the internal audit department; Managing multiple client engagements (the position will be responsible for managing all aspects of the internal audit department), interfacing with the clients and keeping the audits on track.
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Furnish all necessary information and cooperate with Warranty Manager in regard to service reports, product reports and related documents required by each manufacturer the company represents.
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Related fields include airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, and high-end retail. Attend product and sales training as requested by the Sales Manager.
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Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations.
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Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Excellent communication, customer service, and organizational skills.
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Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals.
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Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery. Team with Store Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales.
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Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries. Train, coach and develop selling team on product knowledge and selling skills to achieve store sales goals.
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Make sound business decisions to deliver customer satisfaction and promote team environment. Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager.
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Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies. Strives to build long-term customer relationships that will lead to increased sales and profitability.
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Sets the highest standard for customer care. Effective Manager on Duty (MOD) Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy.
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If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.
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Maximize store promotions, marketing initiatives, and grass roots programs. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities. Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day.
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The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
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