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Service Manager Opportunity
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- Interprets and implements Service Department policies and procedures as specified by the VP-Product Support.
- Identify deviations from the plan and recommend and/or take corrective action - informing local Product Support Manager and/or VP-Product Support as deemed necessary.
- Advise and assist VP-Product Support concerning necessary goodwill and follow-up calls on customer or Sales Department units on which we have performed complete reconditioning or major repair.
- Handles all customer complaints in a friendly and pleasing manner and reports any condition to VP-Product Support, other department heads, or senior management, as the case might deem necessary.
- Hires Service Department personnel - with review and approval from VP-Product Support.
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