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Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.
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Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management.
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Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
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Strong problem-solving and conflict-resolution skills. We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country.
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Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions. Directly supervises eight non-supervisory service technicians in the service department.
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Must have problem-solving and computer skills, including proficiency in Microsoft Excel, Word, and other fundamental programs. Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians.
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Position Summary: Customer Care Representative is primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
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Handle each transaction in accordance with established laws, regulations, and policies, Key Competencies: Service Excellence Strong oral and written communication skills Listening comprehension, reading comprehension Teamwork Accuracy/Attention to Detail Work with MS Office Business Math Problem Solving Ability to Multi-Task Some knowledge of the student loan industry is very helpful.
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Problem solving ability, initiating follow-up, and expediting work. Job Summary: To assist product support and the service team with technical support that meets the needs of all internal and external customers.
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Problem solving, reporting research results, attention to detail. is looking to add a new service advisor to our team in its San Luis Obispo. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.
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Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team-based orientation.
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Document and research customer concern(s) to aid the service teams in identifying, addressing, and resolving issues. Confers with internal customers about inspection results, recommending corrective actions and preparing service teams for any needed repairs.
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Utilizes records of service history, or any other available tools (Online portals (Ex: MyKomatsu, KOWA, Open Campaigns, etc.) Coordinates and communicates with dispatchers regarding any unique resources or outside support needed to complete the service work.
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Attention to detail and problem-solving skills. This is a full-time on-site role located in Tyler, TX for a service advisor at Patterson Volkswagen. The Service Advisor will be responsible for providing excellent customer service, assessing vehicle issues, and recommending appropriate solutions.
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problem solving jobs Title: service advisor
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