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Customer Service Advisor
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Full-time
- Description By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics.
- Position Summary: Customer Care Representative is primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs.
- Follow up on customer complaints, questions, and product returns to ensure customer satisfaction.
- Proactive monitoring of key customer or product orders to ensure smooth fulfillment.
- Key Responsibilities: Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc.
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