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Oversee the Front Desk, Night Audit, and Concierge operations with finesse. A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations.
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The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.
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As a member of our hospitality team, the primary responsibility of a Director of Front Office is to provide strategic leadership and management to the overall operations of the Front Desk, Bell Staff, Switchboard Operations, Concierge/Guest Services, and Gift Shop Retail Services.
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The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. Meet with departing Front Office staff to review business status and follow up items.
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Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. Join us as the Director of Front Office and be at the forefront of the action.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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As a member of our hospitality team, the primary responsibility of a Front Office Night Manager is to provide effective leadership and coordination to associates delivering Front Desk services, and achieving the operating budget.
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Review daily Front Office work and activity reports generated by Night Audit. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
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This position is responsible for the oversight of specific night audit duties as well as oversees the front office during the overnight shift. The Alila Napa Valley is walking distance from the quaint shops and restaurants in downtown St. Helena and has nearby access to more than 400 wineries, hot air ballooning, the Culinary Institute of America at the Greystone and a variety of experiences curated by the concierge team.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Review Front Office log book and Guest Request log on a daily basis. Maintain required pars of all front office and stationary supplies. Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
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Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
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Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times.
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The Front Office Manager is responsible for ensuring the operation of Front Service, Guest Services & Concierge in a friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Must possess previous work experience in a Front Office/Concierge environment or equivalent. Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office.
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