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Front Desk Agent
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$20 - $22 an hour
Full-time
- Job DetailsDescription About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
- The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.
- SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
- Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
- Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
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