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This is a newly created role on the marketing team reporting directly to the Chief Marketing Officer. We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US. We are an equal opportunity employer.
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Partner with product marketing and customer operations to develop a strategic cadence of customer-focused communications and a lifecycle campaign to drive adoption, engagement, and overall KPIs. Customer Marketing Campaigns: Lead and manage customer engagement and communication programs in partnership with Events and Demand Generation teams, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding, and ongoing nurture campaigns.
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This role will collaborate very closely with our product marketing, demand generation, customer success and customer operations teams. Familiarity with CRMs and marketing automation tools such as Hubspot and Salesforce is preferred.
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If you’re passionate about driving customer value, engagement and loyalty through strategic marketing initiatives, then you’ve come to the right place! This role is remote and works EST/CST time zone schedule (meetings are commonly 9-5pm ET.
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Responsibilities What you’ll do Customer Marketing Strategy: Own the strategy and execution of the customer journey and communications. You should have Required: 5+ years of experience in marketing, marketing communications, or a related field.
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Enumerate is looking for a Customer Marketing Manager to join our team! Who will love this job You can develop and execute customer-focused marketing strategies that drive engagement and retention throughout the customer lifecycle.
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Join us to drive impactful B2B and B2B2C marketing strategies that build relationships with our customers, and drive value for their customers, residents in homeowner communities. Strong analytical skills and experience with marketing analytics tools.
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You enjoy working with cross-functional teams to deliver comprehensive marketing campaigns. You’re passionate about understanding customer needs and delivering value through marketing efforts.
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Proven ability to develop and execute customer marketing strategies and campaigns. 1-2+ years of experience in customer marketing is preferred. Benefits Medical insurance, Dental insurance, Vision insurance, 401K, Health Spending Account (HSA) Culture Why Enumerate Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years.
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We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan.
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Measure, monitor, and drive improvements in our NPS by partnering across Customer Success, Support, Sales, and Product teams. Customer Education & Enablement: Partner with Customer Success and Operations to build customer enablement materials and scalable training programs that ensure our customers are successfully adopting our products throughout their lifecycle.
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Revenue Expansion: Partner with demand generation and customer operations to build campaigns with customers to increase renewals, referrals, and cross-sell and upsell opportunities. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
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Homeowner Enablement: Develop B2C and B2B2C programs to educate homeowners and drive adoption and utilization of our payments products. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations.
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Experience in accounting, payments or property management industries is a plus. Analytics & Measurement: Partner with Customer Operations to develop KPIs to measure customer retention. Customer Advocacy Programs: Develop and manage programs that drive customer loyalty, including referral initiatives, testimonials, and case studies.
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Experience in a SaaS environment is preferred; B2B2C experience makes you a standout candidate! Enumerate is a leading provider of community management software for property management companies and self-managed associations.
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