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The Information Technology Service Management (ITSM) Analyst is responsible for providing ITSM support to several business units across the Family of Companies business units.
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Requiring high level of experience in Information Technology Infrastructure Library (ITIL) process workflows and business analysis, this position will develop and process documentation related to GSOC and/or ITIL processes.
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The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
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JSP operates and defends the Department of Defense’s (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. Responsibilities Empower AI: As the Lead ITSM Application SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract.
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Bachelor's degree in computer science, information technology, or related field required, with a preference towards a master's degree and/or certification in IT Service Management (ITIL/HDI.
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Experience in information technology that includes areas such as desktop hardware, operating systems, office productivity software, computer networking-Local Area Network (LAN) /Wide Area Network (WAN), servers, SharePoint, virtual machines, and video teleconferencing.
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Job Duties: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours.
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How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery.
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Fusion Response leads rapid and comprehensive “Response and Recovery” operations to minimize impact from a broad range of potentially business disrupting, to significantly impacting, threats and incidents, from cyber and fraud to technology incidents, weather events, terror attacks, geopolitical unrest & pandemics, collaborating with partner organizations to “Understand, Prepare, and Learn” from these events.
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Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
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Based in any US office, the IT Operations Architect & Asset Manager will be charged with designing contemporary best practices in IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL), creating a target operating model (TOM) for the firms IS department and building a next generation approach to both software asset management (SAM) and hardware asset management.
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Fidelity is seeking a Sr. ServiceNow - Senior Software Engineer to join their IT Service Management Technology Solutions and Modernization Team. It is a fast paced, dynamic environment with interactions with many enterprise applications and incorporating modern portal technology ensuring the optimal internal associate experience relating to internal technical information and support across Fidelity.
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Graduation from an accredited college or university with a bachelor's degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.
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Information Technology Infrastructure Library (ITIL) Foundation certification with a firm understanding of IT Service Management (ITSM) frameworks. You will provide Information Technology Governance Support to the Department of State (DOS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST.
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Conceptualizing business strategies while implementing information systems and technology strategic direction Start your journey towards a thriving future with IEHP and apply TODAY ! Responsible for implementing and managing Problem management process day to day activities, responsible for the IT Asset management, Software licensing and CMDB setup on the ITSM platform.
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