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Information Technology Service Management Analyst (Level II - IV)
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- GSOC centrally operates a state-wide fiber optic network as well as highly secure datacenters with a focus on Georgia power grid operations.
- GSOC takes both physical and cyber security very seriously so candidates must be willing to work on-site in a high security environment.
- In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.
- Requiring high level of experience in Information Technology Infrastructure Library (ITIL) process workflows and business analysis, this position will develop and process documentation related to GSOC and/or ITIL processes.
- This position is responsible for support, troubleshooting, system integration and overall administration and maintenance of GSOC ITSM tool to improve user experience and increase productivity.
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