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Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
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Direct Bell Person to escort guest and transport their luggage to the room. Maintain positive guest relations at all times. Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
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Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
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Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service. Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
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Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery.
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Key Duties & Responsibilities: Resolve guest complaints, ensuring guest satisfaction. Resolve guest complaints, ensuring guest satisfaction. Verify registration card information with the guest.
$20 - $21 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Process all guest check-ins. Monitor, send and distribute guest faxes. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. Overview:The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
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Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Education and Experience:High School Graduate or General Education Degree (GED.
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Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. Resolve discrepancies on the room status report with Housekeeping. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
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Overview:The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
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Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks. Wurzak Hotel Group is looking for an experienced Bell person to support the Guest Service Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center.
Part-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Must have afternoon/evening availability*From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more.
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Received for them•Inform guest of room safe and mini bar key and room key procedures•Issue parking passes validate valet parking tickets and enter information in computer•Communicate services and amenities included in packages to guests on packages•Obtain proper identification for tax exempt guests and attach form to registration card•Obtain guest signature for designated paperwork•Obtain Bell Person to escort guest and transport their luggage to the room.
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We are currently looking for an energetic and outgoing person to join our guest team as a Front Desk Clerk. We are currently looking for an energetic and outgoing person to join our guest team as a Front Desk Clerk.
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We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. You must be comfortable with a schedule and hours that may vary from week to week. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.
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