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Front Desk Agent
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Full-time
- The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation.
- Direct Bell Person to escort guest and transport their luggage to the room.
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