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Primary responsibility is to ensure the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
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This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. Background As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.
$18 - $22 an hourExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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O Deskside Support Experience o Customer Service Skills. Deskside Support Experience - 2 years. o Windows and PC Desktop Support Please list your top 2 required skills (deskside experience, A+ cert, etc.
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We are looking for an experienced IT Deskside Customer Support Engineers with a track record of providing exceptional customer service who can provide onsite, maintenance and support services in a highly demanding environment.
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As a Deskside Support Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. The deskside support team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to more complex desktop issues.
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Effectively manage end-user support queues within IT servicemanagement tools. Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff.
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The Excalibur Group is currently seeking Tier 1 Technical Support in Dulles, VA to support a government contract. Works to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness by practicing Total Contact Ownership for all IT related issues to ensure a high degree of customer satisfaction.
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The Deskside Support Engineer performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact.
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The Help Desk Technician is the first point of contact for Hajoca Profit Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
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The Senior IT Client Support Specialist is responsible for providing effective Tier 2-3 frontline client support and deskside assistance for Tufts faculty and staff using available technical tools, such as the knowledge base, remote management suite, and a service-management database.
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Job Title: Desktop Support Technician Job Location: Brooks, KY. Job Type: Onsite As an Deskside technician, you will be responsible to solve client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA.
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Our client is seeking a Technical Support Specialist in Ladson, SC / Onsite 1:30pm - 10:30pm. Deskside support and excellent customer service skills. Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
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The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.
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Job Description Deskside Support Engineer (Assistant Manager ) ( Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture.
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The successful candidate must have IT customer support experience and be proficient in the support of Microsoft Windows and Office 365 suite of applications and services. Solid technical knowledge of Windows 10/11, Office 365 (basic management tasks), Active Directory (basic management tasks.
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