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The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction. The front desk clerk is the first impression of our hotel when our guests arrive.
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Accesses reservation system to settle unit availability and assists guests with reservations or changes as needed, maintaining HGV rental policies in an effort to improve inventory. Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
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Check in with night auditor/outgoing clerk for pertinent information. Oversee digital reservations and follow-up with any outstanding questions or action items. Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free.
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Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
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Assisting booking reservations as requested. Cape Cod's only double Forbes Five-Star resort is seeking a guest reception agent. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.
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Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team.
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Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
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Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
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Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer systems. Cross-train to learn and perform all the duties of a Front Desk Clerk when needed.
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Assist in pre-registration and blocking of reservations when necessary. Have working knowledge of reservations and procedures, including how to take same day reservations. Review any reservations with special requests and work to block rooms accordingly.
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Tasks to include but not limited to: providing quality customer service, guest check-in, facility reservations, activity registrations, answering phones, merchandise sales, opening/closing museum, cleaning and sanitizing areas on a regular rotation, admissions and gift shop sales, and organization and stocking merchandise.
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Monitors hotel security camera system. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator.
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One (1) year switchboard and/or reservations experience. Anticipate and respond to guests in a friendly and positive manner processing check-ins / check-outs and special requests, verifying billing and creating reservations.
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Accesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGV rental policies in an effort to maximize inventory. Inputs information into the computerized reservations system to update and maintain records.
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desk clerk reservations jobs
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