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Full - Time Front Desk Clerk (PM Shift)
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- This is a highly visible role that has a direct impact on creating the guest experience.
- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.
- Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
- Acquaint guests with city attractions, community events and nearby areas of interest.
- In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
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