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Work with paired Account Executives to ensure customer success, retention and to identify new business opportunities. Serve as the lead point of contact for all customer account management matters.
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The Account Manager for Wolters Kluwer (WK) Legal and Regulatory is responsible for sales & retention activities in defined territories to support the execution of the Wolters Kluwer Legal & Regulatory sales strategy.
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Leverage extensive industry, product, and customer knowledge to ensure customer satisfaction and renewal rates. Experience utilizing Customer Relationship Management software. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
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EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. Proactively pursue step-up sales to existing customers to ensure that the subscription levels support customer usage.
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Manage a portfolio of accounts to achieve long-term success. Previous Account Management experience with a cloud based/SaaS solution - Preferred. Ability to manage own territory/account and monitor resources accordingly.
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Ability to network and expand network of contacts within each assigned account. Manage regular communications with customers to ensure needs are met, address account problems/concerns and or suggestions.
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Work with Healthcare Providers, Payers, Consultants, Insurance Companies, Corporations and State/Local Government Agencies to sell and maintain Wolters Kluwer Healthcare Regulatory & Coding Solutions.
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Utilizes sales tech stack including Outreach.io, Chorus.ai, ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. Track and analyze sales statistics based on key quantitative metrics. Intermediate to advanced Microsoft Office Suite knowledge and experience (Word, Excel, PowerPoint, and Outlook.
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This position will work from a remote office and can be based anywhere in the U.S. Maintains current records within SalesForce.com in accordance with company policies and expectations. Strong people skills, including the ability to partner both internally and externally.
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Proven track record of exceeding sales and retention targets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Bachelor's Degree in Business or related discipline or equivalent experience. in daily sales & retention workflow. Some domestic travel required <10% You will be responsible for building and maintaining effective long-term relationships and ensuring a high level of satisfaction with your clients.
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Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry. Previous experience with Outreach.io - Preferred.
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Build and maintain strong, long-lasting client relationships. Previous experience with SalesForce.com - Preferred. Demonstrated experience conveying value proposition to clients. Performs other duties as assigned by supervisor.
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Own and coordinate all sales activities. Excellent presentation skills. Essential Duties and responsibilities. Negotiate contracts and close agreements to maximize profits.
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Own and coordinate all sales activities. Excellent presentation skills. Essential Duties and responsibilities. Negotiate contracts and close agreements to maximize profits.
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customer success jobs Title: account manager senior
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