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The Shift Leader must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.
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The Shift Leader performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions.
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Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment. The Shift Leader works in support of the leadership team to facilitate completion of all store-level tasks.
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Provide leadership to their retail team members that ensures a pleasant customer service experience. Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service.
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Have at least 6 months' food service/retail management experience. Ensure the proper execution of assigned food service programs and procedures. Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.
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Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Operate the point of sale (POS) and maintain proper cash controls. Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
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Ensure the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.) This is can be a Full-Time or Part-Time position and does not require open availability like other management roles.
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This role demands a keen focus on effective management practices, compliance with regulations, and the ability to inspire a team towards operational excellence in the fast-paced QSR environment in Honolulu.
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