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The Shift Leader must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.
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The Shift Leader performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions.
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The Shift Leader works in support of the leadership team to facilitate completion of all store-level tasks. Provide leadership to their retail team members that ensures a pleasant customer service experience.
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Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service.
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Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment. Have at least 6 months' food service/retail management experience.
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As a Shift Leader, you will work in a fast-paced environment that serves over a thousand guests daily. Experience as a leader in the customer service and/or production environment.
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