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Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned.
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Works with Team Leader to achieve cost, margin, expense and labor targets. Excellent interpersonal, motivational, team building, and customer relationship skills. Functions as point person and departmental person in charge in absence of Team Leader.
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Works with Team Leader to resolve team concerns or issues. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.
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Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Models and delivers outstanding customer service.
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All positions must be performed in accordance with team and store Standard Operating Procedures. 18+ months retail Team Member experience and 6+ months of supervisory experience. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions.
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Follows through on all customer questions and requests; resolves concerns as needed. Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
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Evaluates and documents Team Member work performance. Leads and develops Team Members. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
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Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Consistently communicates and models WFM vision and goals. High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
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Ability to work a flexible schedule including nights, weekends, and holidays as needed. Proficiency with email, Microsoft Office, and operations-related applications. Exposure to FDA approved cleaning chemicals.
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Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. This document does not reflect all job duties or requirements for every position.
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Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. An individual must demonstrate successful performance in their current position before being considered for promotion.
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Growth mindset towards greater responsibility and ownership. Advanced knowledge of regulatory and safety policies and procedures. Desire to coach and mentor others for growth. Capable of teaching others in a positive and constructive manner.
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Hand use: single grasping, fine manipulation, pushing and pulling. Note : The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.
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Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.
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At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
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customer service associate team leader cash management jobs Title: associate service manager
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