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The Applied Sales Support Specialist at MilliporeSigma is the primary point of contact for customized order processing for our Applied Customers. Effective communication of customer requirements via accurate order entry, data management, and specification review.
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This role entails comprehensive development and support for an initiative using Contact Center Tools (Amazon Connect OmniChannel Contact Center, Amazon Lex Chatbot, and Salesforce Customer Service Incident Management.
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Primary Point of contact to plan, organize and execute B. Braun new product training for customer conversion implementations for vascular access, IV therapy, automated infusion therapy, and safe medication delivery therapeutic areas.
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This includes consulting and collaborating with customer to uncover their specific needs and identify working solutions Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections Develop relationships with multiple call points during frequency of contact visits E.g.; Physician, Management, Tech, RN, education, Bio-Med etc.
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Ability to proactively escalate situations to IS Support Services Manager in case of critical issue Ability to work a fulltime / after hours, dependent on country regulations / policies and demand needed Customer Focused with empathy for our business partners and the ability to see through their eyes.
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SpecificallyWithin select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients’ needs.
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The QA Specialist is responsible for monitoring and documenting customer service representatives’ (CSRs) call quality in support of the departmental quality goals and initiatives.
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The Senior Customer Care Specialist will support team members and the broader team with more challenging situations, monitor escalations and act as a liaison between the Contact Center and other departments within the company.
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The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management.
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You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the Constant Contact digital marketing product suite to support their small business or non-profit.
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The Customer Service role is similar to Entry Level Customer Service, Contact Center Representative, Customer Service Representative and Customer Support Representative roles.
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The Customer Support Specialist Lead will oversee and coordinate the customer service team, ensuring high-quality service delivery for cash vault inquiries via phone and email.
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Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
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Enter all incoming incidents and requests into the ticket management system, documenting detailed and accurate troubleshooting steps and instructions, as well as properly notating tickets with all customer contact per GTS Standard.
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Currently looking for a skilled individual for a temp-to-hire hire Sales Support Specialist opening with a company located in Mounds View, MN. Interested candidates should have 5+ years of customer service/sales support and administration experience within an office environment.
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contact customer support jobs Title: specialist
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