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Senior Customer Care Specialist
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- Description Cox Automotive is currently hiring for a Senior Customer Care Specialist in the Contact Center to assist the Contact Center Representatives and Logistics Concierge team in providing exemplary customer service to our customers, clients, and vendors while meeting and exceeding department metrics.
- The Senior Customer Care Specialist will support team members and the broader team with more challenging situations, monitor escalations and act as a liaison between the Contact Center and other departments within the company.
- This is a Remote role, but candidates must be comfortable working within the Arizona Time Zone. Key Responsibilities: Serve as an escalation point for CCRs needing assistance with more in-depth customer requests.
- Friendly and professional tone and demeanor Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
- Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.
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