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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system.
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Monitor all incoming tickets and calls to service desk. Recruit high- quality talent related to IT security, infrastructure, support, operations. Troubleshoot IT related issues remote or in person and escalated any unsolved issues.
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Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. Minimum 3 years in an IT desktop, support, administrator, or similar role.
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Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service. Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology.
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Collaborate with all IT staff to ensure the Service Desk is providing excellent team member support with metrics to back that up. Bachelor’s degree in an IT discipline preferred or equivalent experience of 2 or more years IT and Service Desk experience with demonstrated results.
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Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, First point of escalation for L1 and L2 IT service desk related issues.
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Do you have at least 3 to 5 years of experience in a IT Service Desk supervisory/managerial role? Do you have prior experience managing IT Service Desk professional development programs.
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We are currently seeking a IT Service Desk Analyst (Tier 2) MSP to join a well Established Managed Service Provider based out of Chicago. The IT Service Desk Analyst (Tier 2) MSP will join an award winning and one of the fastest growing Cloud/Managed Services Providers where employees partake in continual training and regular reviews to fast track your career.
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The IT Service Desk Support Specialist (ConnectWise) is an opportunity to join one of the top MSPs in the country. We are looking for a IT Service Desk Support Specialist (ConnectWise) with a strong customer-oriented background to add to the team.
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The IT Service Desk Engineer L2 (ConnectWise) should be comfortable with ConnectWise Automate, AD/GPO, O365 administration, Windows Server (up to version 2019), Hyper-V, Azure AD, and network troubleshooting (routers/switches/firewalls.
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The IT Service Desk Engineer Tier 2 (MSP) will make heavy use of ConnectWise, M365, Azure, desktops/networking, virtual servers (VMware/Hyper-V), SonicWALL, and Meraki. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add an IT Service Desk Engineer – Tier 2 (MSP) to our talented team.
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The IT Service Desk Engineer (MSP/ConnectWise) responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Due to continued growth we are seeking an IT Service Desk Engineer (MSP/ConnectWise) resolve L1 an L2 tickets with ConnectWise.
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The IT Service Desk Manager at FEAM Aero will play a crucial role in ensuring optimal IT support services at our facilities in CVG and support for 1,500 users across 30+ locations in the US. This position is tasked with overseeing the IT Service Desk operations, focusing on delivering high-quality technical support, managing the service desk team, and ensuring user satisfaction.
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The IT Service Desk Engineer – Level 2 (MSP) will make heavy use of ConnectWise, MS Office 365, MS Azure, desktops/networking, virtual servers (VMware/Hyper-V), and SonicWALL/Meraki.
$60,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today
Title: it service desk
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