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Workforce Optimization Manager
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$65,000 - $70,000 a year
- In this role, you will play a pivotal role in ensuring our crisis hotline operates efficiently and effectively.
- You'll leverage your expertise in workforce management to optimize staffing, scheduling, and performance to support our mission of providing quality services and fostering a thriving community.
- What You'll Do: Oversee all aspects of workforce management for the Hotline, including forecasting workload, scheduling staff, and monitoring real-time performance.
- Represent the Hotline on cross-functional projects related to system enhancements, vendor selection, and technology initiatives.
- Collaborate with leadership to analyze hotline performance and develop strategies for improvement.
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