Upvote
Downvote
Workforce And Planning Manager
Share Job
- Suggest Revision
- Job Description - Workforce and Planning Manager (3288697)
- Recommends performance solutions that balance business and employee needs.
- Proactively collaborate with contact center management to identify issues that impact staffing levels (e.g., call drivers, business continuity events, off-line activities, AHT trends
- Ensure regulatory reporting is accurate and submitted on time.
- Call center operations experience, with a minimum of 4 years hands on experience with call center technology platforms (Avaya, CMS, Nice/IEX, CXONE)
Active Job
Updated TodaySimilar Job
Relevance
Active