ProMedica

Contribute to and participate in the design, implementation, and support of the enterprise Citrix and VMware Horizon Virtual Desktop and Virtual Application environments.. Independently design, implement and support various aspects of the enterprise Citrix and VMware Horizon Virtual Desktop and Virtual Application environments.. Leads the design implementation and support of the enterprise Citrix and VMware Horizon Virtual Desktop and Virtual Application environments.. Citrix virtual apps and desktops and/or VMware Horizon virtual desktops and/or Windows Virtual Desktop. ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.

engineer 3

BASIC FUNCTION – Engineer I
Contribute to and participate in the design, implementation, and support of the enterprise Citrix and VMware Horizon Virtual Desktop and Virtual Application environments.
BASIC FUNCTION – Engineer II
Independently design, implement and support various aspects of the enterprise Citrix and VMware Horizon Virtual Desktop and Virtual Application environments.
BASIC FUNCTION – Engineer III
Leads the design implementation and support of the enterprise Citrix and VMware Horizon Virtual Desktop and Virtual Application environments. Contributes to the IT Strategic Planning and Budget process.
Duties
1. Plans, designs, implements, and validates all changes and updates to the Citrix and VMware Horizon virtual desktop and virtual application environments.
2. Maintains all appropriate, relevant, and necessary documentation including for configuration and change management.
3. Defines tasks, schedules, and directs work efforts of contract engineers and technicians as needed.
4. Participates in the definition and budgetary estimate of technical architecture and strategy.
5. Ensures projects promote the approved IT strategy and technical roadmap.
6. Researches and recommends new technology for deployment into the enterprise IT ecosystem. Researches and presents information and recommendations to management as appropriate in support of IT and customer goals.
7. Develops, implements, and maintains the procedures, processes, and technology necessary to appropriately manage enterprise systems and infrastructure. Continually analyzes, implements, and recommends improvements to existing processes both manual and automated.
8. Responds to and resolves assigned support calls. Investigates, resolves, and documents incidents and problems in a timely manner. Analyzes post resolution customer satisfaction.
9. Transfers knowledge and/or trains IT staff, help desk, and end-users in the operation of information systems.
10. Responsible for performance management and capacity planning. Recommends growth options for all assigned components of the assigned technology systems.
11. Acts as project leader on large hardware/software projects as required.
12. Systems operations, administration, and management functions.
13. Provides on-site and remote support including off-hour availability on a 24/7-hour basis as defined by the needs of the organization, customer and/or technology.
14. Coordinates the efforts and efficient operation of all components for any assigned task or project.
15. Performs all other duties as assigned.
Location: Remote

Requirements
1. Education and Experience
Engineer I - Requires an associate degree and/or 3+ years of experience in information technology, business, or related field.
Engineer II - Requires a bachelor’s degree and/or 5+ years of experience in information technology.
Engineer III - Requires a bachelor’s degree and/or 8+ years of enterprise level information technology experience.
2. Progressive experience in system analysis, design, and support with knowledge
of various virtualization solutions and platforms.
3. Relevant Certifications Desired (Not Required):
a. VCP-DTM (VMware Horizon)
b. CCA-V (Citrix)
c. ITIL
4. Desired technical experience:
a. Citrix virtual apps and desktops and/or VMware Horizon virtual desktops and/or Windows Virtual Desktop
b. Windows Server management
c. Active Directory management
d. Group Policy management
e. ServiceNow
5. Task management and problem-solving skills expected.
6. Project management and leadership experience desired.
7. Must have strong communication skills.
8. Requires strong self-motivation, interpersonal, and organizational skills.
9. Knowledge of health care operations is desired.
10. Must be able to move about facilities and between workstations.
11. Must be able to occasionally move, lift and/or carry medium weight objects and
materials.
12. Must be able to understand direction, communicate and respond to inquiries.
13. Must maintain knowledge of current information technology and healthcare
trends.
14. Attends regular customer and team meetings as scheduled.
Pay Range: $37,440-$135,200
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace

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