Sitecore

Reporting to our Chief Customer Officer, you will closely partner with our VP, Customer Success, SVP of Global Support and SVP Professional Services who supports upstream business stakeholders with effective program. Build a global training delivery process across multiple SaaS based solutions focused on content creation for eLearning to assist our customers on their journey with Sitecore products and award-winning methodologies. HR Management, Organization Development & TrainingEstimated Salary: $20 to $28 per hour based on qualifications. Digital Marketing, Information Technology, Retail, Financial Services, Marketing, Software Development, Education, Computer Software, Internet, Healthcare. Web Content Management, Websites, Internet, Portals, Customer Engagement, Intranets, Multichannel Marketing, Creating Lifetime Customers, Marketing Automation, Email Marketing, Context Marketing, Contextual Intelligence, and Omnichannel Automation

vice president

Vice President, Knowledge and Learning (Customer & Partner...
He or she will ideally be familiar with disruptive technologies and innovative learning practices from adaptive learning, social learning, mobile learning and more
Experience leading training programs with an emphasis on operational deployment and deploying training and certification offerings for-profit, globally - ideally to a mix of both customers and partners Track record and passion for leading high-performing teams
Successful at managing change and thriving in ambiguity on a global scale
Experience leading and implementing large global programs and including technical certifications
Excellent ability to motivate, inspire and communicate to multiple levels of the organization
Ability to build relationships and communicate effectively with key stakeholders, advise leaders on the most appropriate learning intervention for their needs, persuade/negotiate for the prioritization of critical initiatives and manage their expectations
Experience of building a successful customer education function for an enterprise / cloud software company
Responsibilities In this role you will be instrumental in navigating Sitecore to an unprecedented level of customer success by building and leading a world class global training and education team
Reporting to our Chief Customer Officer, you will closely partner with our VP, Customer Success, SVP of Global Support and SVP Professional Services who supports upstream business stakeholders with effective program
Our courses, learnings and certifications require modernization or will be built from the ground up
You will be responsible for leading amazing teams--both internal and outsourced facilitation--and will have significant people management experience
As this leader's teams and programs are on the front line with our customers and partners, he or she must be a customer service fanatic
Build a global training delivery process across multiple SaaS based solutions focused on content creation for eLearning to assist our customers on their journey with Sitecore products and award-winning methodologies
Provide Technical certification programs with an emphasis on enabling Partners who sell and implement our offerings
Be responsible for global learning operations (LMS, scheduling, communications, marketing, reporting)
Design and implement a partner training delivery model to help facilitate Sitecore's growth strategy
Attaining revenue targets for the sales of our training solutions and certifications
Team management and development--particularly regionally located facilitators, operational support and management
You will be part of the Customer Success Leadership team responsible for the Customer Lifecycle, focused on on-boarding, adoption and consumption
Analyze current state of delivery, operations and revenue generation approaches; collaborate broadly to validate gaps and provide new direction and operating plan for improvements
Drive the Learning Programs and Design team to ensure united business and learning objectives; i.e., upstream programs and instructional strategies are in sync with delivery, operations and revenue directives
$100K -- $150K
HR Management, Organization Development & TrainingEstimated Salary: $20 to $28 per hour based on qualifications
Company information
Sitecore is the leading provider of end-to-end digital experience software. Our SaaS-enabled, composable platform empowers brands to deliver unforgettable customer interactions.
Digital Marketing, Information Technology, Retail, Financial Services, Marketing, Software Development, Education, Computer Software, Internet, Healthcare
Company Specialties:
Web Content Management, Websites, Internet, Portals, Customer Engagement, Intranets, Multichannel Marketing, Creating Lifetime Customers, Marketing Automation, Email Marketing, Context Marketing, Contextual Intelligence, and Omnichannel Automation #J-18808-Ljbffr

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