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Veterinary Hospital Office Manager
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Full-time
- The Hospital Operations Manager must be able to perform all the following duties and responsibilities with or without reasonable accommodation:Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience.
- Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
- Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner.
- Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required.
- Interface and collaborate with Petco store team to drive a seamless complete care customer experience.
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