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UX / CX Designer Principal Engineer (Speech Scientist)
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- As the UX/CX Designer Principal Engineer (PE), you will be part of Telecommunication's Professional Services (PS) team.
- Designing and delivering complex AI-driven applications using expertise with Conversational IVR. Guiding and mentoring team members in all areas of responsibility, including UX/CX, speech recognition, professional communications, implementing process improvements, customer interactions, application design, and development.
- Owning application design throughout lifecycle to meet application metrics and KPIs; continuous improvement of application design to improve metrics/KPIs. What we are looking for / you'll need to have: Experience with Nuance tuning tools (v/v).
- Subject matter expertise of IVR, Natural Language, and ASR platforms.
- Experience with Conversational Interaction (utilizing Nuance Krypton, Google CCAI, MS Azure/LUIS and several other market leading products and offering.
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