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Tier II Help Desk Analyst
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Full-time
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
- The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications.
- The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).
- 3 years+ of MacOS and iOS support
- Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
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