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Test Systems Engineer
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- As part of Test & Platform Services (TPS) department, the Test Systems Engineer provides functional and technical support for all test systems: Customer Facing Test Systems (CFTS), training system (SKL) and Internal Test Systems (ITS).
- His/her main goal is to offer the best possible customer experience on Amadeus Systems with the help of various techniques such as proactive monitoring, problem management, continuous improvement etc.
- Capable of coordinating parallel investigation with various experts (DEV, PDA, SRE, BU, etc.)
- Proactive Incident Management: Monitoring functional services and products to detect issue, raise alert, and ensure quick service recovery, in synchronization with operational services, so that we meet our SLAs/OLAs
- Monitor response time metrics of main functional services and products to detect performance degradation, raise alert and ensure service recovery, by being in contact with the various subject matter experts (DEV, PDA, SRE, etc.)
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