Bloomin Brands

opened the first Outback Steakhouse in Tampa, Florida.. Since then, our family of brands has expanded to include Carrabba's Italian Grill, Bonefish Grill, Fleming's Prime Steakhouse & Wine Bar, and Aussie Grill by Outback.. Today, Bloomin' Brands is one of the world's largest casual dining companies with approximately 87,000 Team Members and more than 1,450 restaurants worldwide.. Continuing our Founders’ commitment to excellence, Bloomin’ Brands was named to the Forbes’ list of America’s Best Employers for Diversity for the fourth year in a row in 2022.. This position will report to the Guest Relations Manager and will primarily handle daily customer service contacts for multiple brands through traditional and social channels: phone, mail, email, Facebook, Twitter, Instagram, Google My Business, Yelp, and more.

guest services specialist

In the late 1980s, four friends had the dream of opening a casual-dining restaurant that offered quality food and exceptional service at a reasonable price. They conceived an Australian theme with a "No Rules, Just Right" mindset to create a fun, friendly dining experience that would differentiate themselves from other dining concepts. In March 1988, they opened the first Outback Steakhouse in Tampa, Florida. Since then, our family of brands has expanded to include Carrabba's Italian Grill, Bonefish Grill, Fleming's Prime Steakhouse & Wine Bar, and Aussie Grill by Outback. Together, these unique, Founder-inspired restaurants make up Bloomin' Brands, Inc. Today, Bloomin' Brands is one of the world's largest casual dining companies with approximately 87,000 Team Members and more than 1,450 restaurants worldwide. Continuing our Founders’ commitment to excellence, Bloomin’ Brands was named to the Forbes’ list of America’s Best Employers for Diversity for the fourth year in a row in 2022. We are seeking a Temporary Guest Relations Specialist, who will play a pivotal role in ensuring an exceptional dining experience for our guests. This role works on a team that serves as the customer service voice of Bloomin’ Brands to humanize the brand and provide direct, two-way consumer engagement. This position will report to the Guest Relations Manager and will primarily handle daily customer service contacts for multiple brands through traditional and social channels: phone, mail, email, Facebook, Twitter, Instagram, Google My Business, Yelp, and more. Essential Duties Guest Services: <ul><li> Deliver personalized and exceptional service to guests across various channels, including phone, email, mail, social media, and review sites, ensuring their needs are not just met, but exceeded.</li><li> Handle guest inquiries, concerns, and feedback with professionalism, demonstrating a commitment to resolving issues promptly and maintaining the highest standards of customer service.</li><li> Independently choose or construct appropriate responses to all guest interactions, utilizing sound judgment and adhering to established standards.</li><li> Escalate high-priority contacts to the manager as directed, with a continuous focus on safeguarding and enhancing the brand's reputation. </li></ul>Social Media Community Management: <ul><li> Engage with guests through online communities, responding to comments and direct messages in a timely and professional manner, showcasing a deep understanding of consumer behavior.</li><li> Cultivate an omni-channel mindset to proactively meet guests where they prefer to interact, ensuring a seamless and positive brand experience.</li><li> Escalate high-priority topics to the manager as directed, recognizing the impact of social media on brand perception. </li></ul>Additional Responsibilities: <ul><li> Actively participate in trend reports, providing valuable insights to the manager to inform business decisions and drive </li></ul>results. Contribute to additional projects or tasks as business needs evolve, demonstrating adaptability and a proactive approach to guest relations. Requirements Experience: <ul><li>2 - 3 years of experience in guest service or client service; call center experience preferred </li><li>2 - 3 years of experience in restaurant operations preferred </li></ul>Skills: <ul><li>A strong passion for providing exceptional service and creating memorable guest experiences.</li><li>Strong social media management skills, including experience with platforms such as Instagram, Facebook, Twitter, and review sites. Ability to navigate these platforms natively. </li><li>Excellent communication and interpersonal skills. Zendesk experience a plus.</li><li>Analytical mindset with the ability to interpret and apply guest trend data.</li><li>Advanced knowledge of Sprout Social or other social media management systems</li></ul>

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