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Technology Manager
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- To provide the Public Utilities department with information technology, project management, end-user application support, and analytical expertise as it relates to system software and user applications for department-wide business applications.
- Provides program/project management function in conjunction with users and EIT. Coordinates staff training for all business applications and provides analytical expertise to the department with the goal of developing customer service-focused and fiscally responsible outcomes.
- Manages projects and implementations of various software applications (primary vendor-based cloud-hosted) within the department which include but are not limited to primary business applications such as utility billing, work and asset management, business intelligence, and mobile workforce management.
- Coordinates with department managers and acts as department liaison with Enterprise Information Technology (EIT) to develop strategic plans for business applications and enhancements to include business process development, new application, and user interface development, performance metrics development, staff training, and application version management.
- Manages proactive assessments of fraud awareness, prevention, detection and risk mitigation activities in area of responsibility; oversees financial, compliance, operational and performance audits; reviews audit findings and ensures appropriate controls are established and implemented.
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