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Technical Support Supervisor
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Full-time
- The successful candidate possesses extensive knowledge working with integrated and converged networked AV&C products in diverse ecosystems as well as general application knowledge of Live Sound and Cinema products and markets.
- For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world.
- A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.
- Actively monitor call and case queues ensuring departmental KPIs including CES, CSAT, call handling, call response/wait times and first call resolution (FCR) metrics are met.
- Provide regular reporting, including case and call volumes, call wait times, FCR, CSAT, etc.
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