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Technical Support Specialist
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- We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist.
- This individual Provide support to ALCOR customers, distributors, and field personnel for instrument and assay integration and training, as well as troubleshoot and resolve instrument and/or reagent problems remotely and onsite as needed.
- Provide technical product support over the phone and via email in order to ensure end user customers are able to go live with laboratory instrumentation as quickly as possible and experience minimal down time
- Identify and document product failures; issue RMA’s as required
- Work with Sales and Marketing to coordinate and implement multi-site/multi-instrument integrations
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