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Technical Support Analyst I
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Full-time
- The Technical Support Analyst works under the direction of the Service Desk Manager to support and maintain the operation of the firm’s technology equipment, services, systems, and software.
- This person will work closely with the Technology team and Service Desk Manager to support policies, procedures, and services to ensure a stable and secure computing environment is maintained for BerryDunn employees.
- The Technical Support Analyst role will fulfill submissions to the IT Service Desk through various support channels that include phone, submissions through our ticketing system and in-person to assist BerryDunn employee requests.
- The Technical Support Analyst is expected to be available and accessible in the office during their scheduled support shift to support our employees that work in various time zones.
- Bachelor's degree or minimum working in an IT technical support role or a degree in an information technology or computing major.
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