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Technical Operations Center Service Desk Agent - Night Shift
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- The Technology Operations Center (TOC) Service Desk service desk agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software.
- The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security (DHS) with significant opportunities for growth and advancement.
- We are hiring for 7pm - 7am Sun-Wed and 7pm to 7am Wed-Sat with overtime available.
- Serve as first contact for CISA users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing
- Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
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