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Tech Sales Support I
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- About the role:The Product Support Specialist is responsible for supporting the initiatives of the Customer Service Department including responses to inquiries from both internal and external customers with the goal of delivering consistent performance that achieves the highest level of customer satisfaction and loyalty.
- Supports QMS requirements related to compliant customer Vigilance and MDR compliant handling.
- Participates as an important member of the Customer Service Team (which includes Director of Customer Service, Managers of Customer Service and other Customer Service Team Members) Develop and deliver training and troubleshooting documentation to support medical device development programs, clinical investigations and product launch programs.
- Provides support for internal teams including: clinical trials, deployment services, marketing, and sales.
- Assists the System Test team in conducting validation and verification activities.
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