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Systems Operations Analyst
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- The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.
- This is not a typical NOC/helpdesk role, nor is it system or network administration.
- This position requires identifying, troubleshooting, and resolving internal system problems with a blend of general technical and business knowledge, creative solution building, and comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.
- Adhere to incident management policy by maintaining ownership of production incidents through communication, escalation, and follow-up for root-cause analysis.
- Control system(s) on schedule by means of terminal, operator checklists, and third-party software.
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