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SVP, Customer Success
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Full-time
- We are seeking a visionary Customer Success Executive who is excited about the opportunity to shape and drive our customer success strategy.
- This pivotal role, reporting to the EVP Growth & Retention, offers the chance to grow with our organization, making a significant impact on our customers' satisfaction and Accolade's success.
- Collaborate seamlessly with sales, implementation, product, operations, and other teams to ensure an exceptional customer experience throughout the customer lifecycle.
- Lead the evolution of the customer success function, driving customer satisfaction, retention, and growth for both customers and the customer success team.
- Recruit, train, and mentor a high-performing customer success team, including VPs, directors, and CSEs.
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