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Support Technician
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Full-time
- Wiss is seeking a Support Technician to join the Digital Technology team in Florham Park, NJ. The Helpdesk Technician, also known as a Helpdesk Support Specialist or IT Support Technician, is a pivotal role within our organization, responsible for delivering timely and efficient technical support to end-users.
- Provide courteous and prompt technical assistance to end-users via various channels, including phone, email, chat, or in-person interactions.
- Assist users remotely using remote desktop tools or virtual collaboration software to troubleshoot and resolve technical problems.
- Scan and remove viruses, malware, and other security threats from infected computers.
- Ensure that IT systems and practices adhere to relevant regulations, industry standards, and data protection laws.
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