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Support Desk (SD)
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- The Support Desk role is a customer facing role that requires a self-motivated individual with strong verbal and written skills.
- The role is driven by client service requests raised via phone as well as through internal requests raised via incidents.
- This is a key role in service delivery.
- Support desk staff are highly involved in incident management, audit controls and user administration.
- The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage.
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