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Support Center (Service Desk) Manager
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Full-time
- CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
- Engineering, Management/Business Management, or Computer Science.
- Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award
- Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment
- Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques
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