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Supervisor, Member Advocacy
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- This includes assisting with hiring and training, monitoring employee progress, and providing coaching to ensure high-quality service delivery to Health Plan members and providers.
- Educate and support team members on Health Plan payment methodology, including acceptance and reimbursement processes
- Ensure appropriate routing of non-patient advocacy calls to relevant parties
- Develop and provide KPI reporting for the Patient Advocacy department to management
- 3+ years Health Insurance Industry experience in patient advocacy, customer service, provider relations or claims preferred
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