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Strategic Account Executive
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Full-time
- Manage strategic accounts through initial design, onboarding, client advocacy and growth of programs and services including but not limited to assisting with challenging client requests or issue escalation and training when needed.
- Drive account management outcomes ultimately resulting in additional scope of service per client and strong renewal rates with higher Total Contract Value per client including partnering with Customer Success to increase overall utilization of services for all accounts.
- Manages strategic accounts through initial design, onboarding, client advocacy and growth of programs and services working alongside Implementation and Customer Success team members.
- Support designated new sales efforts by assisting in net new sales opportunities, partnering with Chief Revenue Officer on moving prospects along the sales pipeline, delivering sales materials and information as necessary and supporting new sales activities when needed.
- Utilize Hubspot for account management sales activities, business processes/workflows as well as create standardized reports, manage scorecards, targeting, market analytics, prospecting, and ad-hoc reports in order to grow current accounts.
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