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Sr. Salesforce Functional - Field Service
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Full-time
- Through our successes in the field, we received an invitation to pilot a program for an insurance carrier’s ladder assist program in 2004, providing higher and steeper access and storm damage assessment on their behalf.
- You'll use your knowledge of other key technology enablers used within a Customer Service environment such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management, to define complete solutions for Hancock.
- Hands-on Configuration of Salesforce Service Cloud, FSM, Experience Cloud, Sales Cloud platforms.
- Driving collaborative Customer Service business process, business requirements and functional design discussions with Hancock Business Teams, focusing on business value to make real-time design decisions Supporting change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end users Manage functional project team members.
- Qualifications: Bachelors in Computer Science, Engineering or related field with 7 years of CRM experience or Masters plus 5 years of CRM Experience.
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