Amazon

Eliminate – detect, solution, and resolve customer-impacting issues upstream by providing relevant and timely insights for operations teams, transportation teams, and product development cycle as seen by downstream events,. AMXL consolidates supply chain, tech, FC operations, transportation, delivery stations, and last mile delivery.. This role supports AMXL (Amazon Extra Large) CX Strategy team, whose primary focus in to drive best in class experience across the network.. Experience owning end-to-end long-term strategic planning or capacity planning initiatives.. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

sr program manager

Description Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. We are actively seeking an experienced Senior Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals. Key job responsibilities <ul><li> Manage and oversee various cross-functional programs, ensuring successful delivery.</li><li> Develop and refine program strategies, effectively leading and motivating teams.</li><li> Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.</li><li> Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.</li><li> Foster collaboration with internal and external partners to optimize resource allocation and project success.</li><li> Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.</li><li> Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.</li><li> Identify and mitigate risks, preventing them from escalating into major issues.</li><li> Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.</li><li> Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.</li><li> Manage and communicate project budgets effectively. </li></ul>About The Team The AMXL Customer Experience team has a 360-degree approach to continuously advocating for, and driving improvements on behalf of our customers; <ul><li> Eliminate – detect, solution, and resolve customer-impacting issues upstream by providing relevant and timely insights for operations teams, transportation teams, and product development cycle as seen by downstream events,</li><li> Automate – continuously assess and identify opportunities to provide automated, self-service solutions for our customers when and where needed, and</li><li> Optimize – when a customer does have the need to contact CS for support, optimize the experience by ensuring AMXL stakeholders have the tools, resources, policies and protocol to deliver a perfect customer experience. </li></ul>AMXL is a single-threaded organization that owns the end to end customer experience for heavy and bulky products. AMXL consolidates supply chain, tech, FC operations, transportation, delivery stations, and last mile delivery. We also provide special handling services such as Room of Choice delivery, Haul-Away and Installation/Assembly for select items. At AMXL we hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to directly improve the Amazon customer experience for large, high value purchases. We do this every day by working backwards from our customers and solving complex problems with ingenuity, simplicity, and close partnership with our front-line operations. This role supports AMXL (Amazon Extra Large) CX Strategy team, whose primary focus in to drive best in class experience across the network. This role is responsible for mitigating risk and defects related to services, returns, and partner carriers. They will partner across multiple internal and external teams to drive improvements in defects and concessions. They will be responsible for bench marking heavy bulky operations and ultimately recommending areas of collaboration and standardization. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USA Basic Qualifications <ul><li> 5+ years of program or project management experience</li><li> Experience using data and metrics to determine and drive improvements</li><li> Experience owning program strategy, end to end delivery, and communicating results to senior leadership</li><li> Experience owning end-to-end long-term strategic planning or capacity planning initiatives.</li><li> Experience working cross functionally with tech and non-tech teams. </li></ul>Preferred Qualifications <ul><li> 2+ years of driving process improvements experience</li><li> Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field </li></ul>Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A2572436

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