Levi Strauss & Co

Reporting to the VP, Customer Success, you will manage all aspects of order processing for our US and Canada Levi’s®, Dockers®, Signature by Levi Strauss & Co.™ and Denizen® businesses in a SOX compliant environment.. Develop strong internal relationships with key cross functional partners, including – sales, logistics, billing, and the credit and receivables team.. Ensure all order management disciplines are carried out according to agreed SLA/KPI’s and in line with financial and SOX policies.. Drive “Proactive Order Management” processes with focus on allocation monitoring, identification of product issues including inventory shortages, customer expected price discrepancies and order dilution control.. Manage the outsourced partner to ensure all Order Management and Consumer Service KPI’s & SLA’s are met while ensuring vendor compliance requirements are maintained.

customer success

Job Description You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world. Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™ Summary <ul><li>Reporting to the VP, Customer Success, you will manage all aspects of order processing for our US and Canada Levi’s®, Dockers®, Signature by Levi Strauss & Co.™ and Denizen® businesses in a SOX compliant environment.</li><li>Handle the overall responsibility for managing customer relationships with our wholesale customers and our owned & operated retail sites, delivering service solutions, and ensuring customer satisfaction.</li><li>Develop strong internal relationships with key cross functional partners, including – sales, logistics, billing, and the credit and receivables team. </li></ul>Requirements <ul><li>Help achieve revenue and EBIT growth every year managing order book integrity and using available inventories and order demand to maximize and complete shipments.</li><li>Take ownership and control the customer service Order Management policies and process for the US and Canada. Ensure all order management disciplines are carried out according to agreed SLA/KPI’s and in line with financial and SOX policies.</li><li>Deliver the best customer service to our accounts; stores and business partners; and providing solutions to delivery conversion obstacles.</li><li>Drive “Proactive Order Management” processes with focus on allocation monitoring, identification of product issues including inventory shortages, customer expected price discrepancies and order dilution control.</li><li>Drive, develop, implement, and maintain standardized order management reporting that enables proactive order management.</li><li>Identify obstacles to shipments and manage resolution through retained/outsourced vendor teams.</li><li>Ensure the LS&Co. 404 Sarbanes Oxley process is fully embedded and understood within the Customer Success organization.</li><li>Ensure full compliance to both internal and external audit obligations.</li><li>Support the process and flow of new account/store set up and customer master changes in line with legal compliance requirements.</li><li>Identify bench strength for key positions and ensure individuals are identified and developed. Analyze skill gaps across regional teams and work with HR and direct reports to develop needed training programs.</li><li>Manage the outsourced partner to ensure all Order Management and Consumer Service KPI’s & SLA’s are met while ensuring vendor compliance requirements are maintained.</li><li>Manage the relationship with the outsourced partner to ensure collaborative partnership in achievement of US and Canada business goals.</li><li>Review annually (at a minimum) the process and controls documentation; ensure the relevant risks are mitigated.</li><li>A bachelor’s degree is preferred and a minimum of 10 years’ experience in Customer Success management or similar experience within a large global company. </li></ul>Levi Strauss & Co. is proud to be an Equal Opportunity / Affirmative Action Employer. We are committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. Minorities, females, people with disabilities and veterans are highly encouraged to apply. The expected starting salary range for this role is $113,000- $174,500. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, performance and business needs. Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EOE M/F/Disability/Vets LOCATION Eugene, OR, USA FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account.

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