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Sr. Manager, Customer Success Data & AI
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Full-time
- T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry!
- If yes, then joining the Data and AI team as the Sr. Manager, Customer Success at T-Mobile is the perfect position!
- This individual will report to the Vice President of Data and AI Monetization and will be responsible for leadership and direction of a team of Customer Success Managers, responsible for TFB (T-Mobile for Business) client-side value and satisfaction while increasing revenue through base retention and value creation.
- These core functions include: Customer Journey Optimization, Lifetime Value Growth, Client Account Solutions, Customer advocacy and retention, and Operational Excellence and Analytics & Measurement.
- Job Responsibilities: Inspire, recruit and develop top talent Customer Success team leaders and members who bring a customer-obsessed view to their everyday roles.
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