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Sr. Director Analyst, Contact Center as a Service Technology (Remote - US)
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$150,000 - $190,000 a year
Full-time
Remote
- Experience with or deep knowledge of CCaaS vendors like Genesys, NICE, Five9, AWS, Cisco, Content Guru, Vonage, 8x8, and/or Talkdesk required.
- They should have practical experience with CCaaS capabilities like delivering customer service journeys across channels, supporting complex and personalized customer engagements, managing contact center employee resources and agent engagement, and delivering customer and operational insights.
- Strong familiarity with CCaaS solutions from major technology providers such as Genesys, NICE, Five9, AWS, Cisco, Content Guru, Vonage, 8x8, and/or Talkdesk.
- Experience working for a CCaaS vendor; working with CCaaS vendors; implementing, using or applying CCaaS solutions; evaluating CCaaS vendors; or producing competitive intelligence related to CCaaS.
- Ability to work in a remote work environment, collaborating with global colleagues and serving clients across time zones.
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