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Sr. Analyst, Business Sys Analysis
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- Remote : Work at home employee residing outside of a commutable distance to an office location.
- Using structured requirements process, clearly articulates, documents and validates more complex technical requirements for IVR call flows.
- 5 years utilize Genesys PureEngage 8.5 and/or Genesys PureCloud and/or Five9 Intelligent Cloud Contact Center Mediation, and Requirements Elicitation, CRM tools, Verint, WFM, ServiceNow, PinDrop, testing tools (Cyara or Razor) and desktop application packaging/testing/deployment coordination to support multiple contact centers and technologies;
- 2 years utilize AGILE (SCRUM, Kanban) for Project Methodologies.
- Free financial counseling, health coaching and employee assistance program
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